Passenger Transport
MÁV INFORMATIKA's prize-winning passenger transport services are based on IT solutions which have revolutionised public transport in the world's developed countries over recent years. These services cover two core areas: passenger information and ticketing solutions. In both areas, the aim is to enable customer needs to be met to a high standard, while improving transport service providers' business position. When integrated with the right analytical and data compilation technologies, these services work in tandem to create intelligent transport systems. Furthermore, they are equally capable of supporting local or long-distance public transport.
With the help of these passenger information services, transport companies can use a number of different communication channels to provide passengers with information on timetables, ticket prices and services. Those channels include the Internet, mobile telephones, touch-screen terminals at railway stations, information booths (which can be set up anywhere) and ticket machines, but this list is by no means exhaustive. These services can provide information not only to passengers but also to transport company employees, who need it for day-to-day tasks such as planning train services or customer care. Ticketing solutions ensure that passengers can buy their tickets as easily and quickly as possible, as well as facilitating effective ticket inspection and ticketing. Our queue-busting solutions enable passengers to buy various kinds of tickets via a range of ticketing channels. Tickets can be bought over the Internet, via mobile phone or from a ticket machine; they may be conventional paper tickets, loaded onto an electronic chip card, they can be self-printed tickets or virtual tickets. Different kinds of tickets can be paid for in different ways: from POS and card-not-present bankcard payments to electronic wallets. The ticketing solution depends on the type of ticket. Barcode technology can be used with paper tickets, while chip card ticket systems use card readers and virtual tickets mobile phones; all of these types of tickets can be used with computer terminals and personal digital assistants (PDA). Ticketing can be used equally well with a check-in/check-out system or check-in only system. Passenger data collected in this way can be used by the public transport provider to plan, optimise and make fuller use of train services. It can help the provider to devise a fairer schedule of ticket prices: schedules which reflect actual use of service more accurately and can be better adapted to suit passengers. Finally, it can also be used to provide employee-tracking information.
This means that these systems facilitate:
- reductions in costs by reducing staff hours required (by automating sales and ticket inspections) and increased productivity (through better use of capacity);
- increased income by combating fare dodging and by giving passengers better access to tickets
- greater security by reducing cash handling, checking banknotes for authenticity and improving checks.
These systems enable public transport companies to adapt more flexibly to changing needs and create new products to meet passengers' expectations; furthermore, they make it easier for companies to launch these new products. MÁV INFORMATIKA can provide these kinds of product and individualised services, enabling our clients to set up and run intelligence transport systems. The scope of services is comprehensive: from formulating a business model to developing a payment system to setting up and running integrated technical solutions.
